Return & Refund Policy

Effective Date: September 21, 2025

We want you and your pets to be happy with every purchase from Ovista.shop. If something isn’t right, we’re here to help.

Returns

• You may request a return within 30 days of delivery.
  
• Items must be unused, in original packaging, and in the same condition as received.
  
• To start a return, please email support@ovista.shop with your order number.
  

Refunds

• Once your return is received and inspected, we’ll notify you and process your refund within 5–7 business days to your original payment method.
  
• Shipping costs are non-refundable (unless the product was defective or damaged).
  

Exchanges

• If you receive a defective or damaged item, we’ll replace it at no extra cost.
  
• Please contact us with photos of the damaged item for faster processing.
  

Non-Returnable Items

For hygiene reasons, certain pet products may not be eligible for return once opened. We’ll clearly mark these items on product pages.

Ovista.Shop

Email: support@ovista.shop

Phone: +1 (636) 338-1691

Address: 1221 SW 11th Ave, Amarillo, TX 79101, USA