FAQs

Frequently Asked Questions (FAQs) | Ovista.shop

1. What products does Ovista.shop sell?

We specialize in safe, fun, and interactive pet toys designed to keep your cats happy, healthy, and active.

2. How do I place an order?

Simply browse our products, click Add to Cart, and proceed to checkout. All orders are securely processed through PayPal. You may also use your credit or debit card via PayPal as a guest checkout.

3. Do I need a PayPal account to pay?

No. You can pay with a credit or debit card through PayPal without creating an account. PayPal is just our trusted payment processor.

4. How long does shipping take?

Processing Time: 1–3 business days
Delivery Time: 5–10 business days within the U.S.
Tracking details are sent via email once your order ships.

5. How much does shipping cost?

Shipping fees are calculated at checkout based on weight and destination. We also run promotions where free shipping may be available.

6. What if my package is lost or delayed?

If your package doesn’t arrive on time, please contact us at support@ovista.shop or call +1 (636) 338-1691. We’ll work with the carrier to resolve the issue quickly.

7. What is your return policy?

We offer a 30-Day Satisfaction Guarantee. If you’re not happy with your purchase, you may return it within 30 days of delivery for a refund. Items must be unused and in original packaging.

8. How do I request a return or refund?

Simply email us at support@ovista.shop with your order number and reason for return. We’ll guide you through the process.

9. Are the toys safe for all pets?

Yes! All our toys are made with safe, durable, and pet-friendly materials. Some products are best suited for kittens or small/medium cats, and we list recommendations on each product page.